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Job Specification
  • Contacts businesses and private individuals by telephone to promote products, services and/or charitable causes
  • Solicits orders for goods and services over the telephone
  • Explains the product or service to potential customers
  • Delivers scripted sales pitch to the customer
  • Adjusts scripted sales pitch to meet needs of specific individuals
  • Provides pricing details
  • Handles customer questions
  • Obtains customer information including names and addresses
  • Records customer details including reaction to the product or service offered
  • Receives orders over the telephone
  • Inputs order details into the computer system
  • Records customer details and details of transaction
  • Confirms orders placed with field sales representatives
  • Obtains contact details of potential customers from sources including telephone directories and purchased lists
  • Schedules appointments for sales staff to meet prospective customers
  • Conducts customer and marketing surveys
  • Answers telephone calls from potential customers who are responding to advertisements
  • Contacts customers to follow up on initial interaction
  • Attends to duties that may be assigned by the supervisor
Minimum Qualification
  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Product knowledge
  • Proficiency in relevant computer applications
  • Must be excellent in English communication skills both in verbal and written
  • Pleasing personality